Personal Data Protection Policy

This Personal Data Protection Policy complies with the provisions of Law No. 29733 – Personal Data Protection Law and its Regulations (Supreme Decree No. 003-2013-JUS), as well as the current complementary regulatory provisions. By using the services and tourist products offered by MACHUPICCHU TERRA SRL, RUC No. 20564091490, you authorize the collection, processing, and, if applicable, transfer of your personal data in accordance with the terms outlined below.

1. Personal Information We Collect

To properly provide our tourist services, we may request personal information that includes, but is not limited to:

Identification Data: First name, last name, ID card or passport.
Contact Data: Address, phone number, and email.
Reservation and Contract Data: Information necessary for the booking of tourist packages, such as itineraries, preferences, and billing data.
Financial Data: Credit or debit card information (number, expiration date, and CVV) for purchase transactions, always in secure environments.
Other Relevant Data: Any data necessary for the proper execution of the contract or to attend to specific requests made by the client.

2. Purpose of Data Processing

MACHUPICCHU TERRA SRL, as the data controller, will use personal data for the following purposes:

Contract Execution and Management: Ensure the development, compliance, and execution of the contracted tourist services.
Customer Service: Manage inquiries, requests, complaints, and provide post-sale support.
Reservation and Payment Processes: Facilitate the booking of packages and secure payment transactions.
Continuous Improvement: Analyze information to optimize our services and customer experience.

3. Data Retention

Personal data will be retained for as long as necessary to execute the contractual relationship and, where applicable, for the legally established periods required for compliance with tax, commercial, or legal obligations. In other words, we will keep the information until all necessary procedures are resolved.

4. Security Measures

MACHUPICCHU TERRA SRL will implement the necessary administrative, technical, and physical measures to protect your personal data against unauthorized access, loss, alteration, or disclosure.

5. Consent and User Rights

By accepting our services, the user declares to have been clearly and completely informed about the processing of their personal data and gives their free and informed consent.

6. Contact

For any questions related to this policy or to exercise your rights, we invite you to contact our customer service department through:

Email: info@machupicchuterra.com
Phone: (+51) 994349441 / (+51) 084 207064
Address: Calle Recoleta Angosta #208 Cusco – Peru

MACHUPICCHU TERRA SRL thanks you for your trust and is committed to handling personal information with the utmost responsibility and care, while ensuring that, in addition to complying with the law, we want our clients to feel as safe as they do when traveling through Cusco on our tours.