[{"iden":"PCGVeu","nombre":"1) About the tours offered","descripcion":"","faqs":{"1":{"pregunta":"What are the tours that you offer?","respuesta":"\u003Cp\u003EMachupicchu Terra offers tours to the main tourist destinations in Peru.\u003C\/p\u003E","destacado":"1"},"2":{"pregunta":"What do the tours not include?","respuesta":"\u003Cp\u003ETours do not include snacks, drinks or accident insurance.\u003C\/p\u003E"},"3":{"pregunta":"How are the transports they offer?","respuesta":"\u003Cp\u003EAll transportation is spacious, clean and safe cars or minivans. Our drivers are responsible and properly trained for their role.\u003C\/p\u003E"},"4":{"pregunta":"How is the tour guide service?","respuesta":"\u003Cp\u003EThe tour guide service is in charge of professionals with command of several languages such as English, French, Portuguese and Spanish.\u003C\/p\u003E"},"5":{"pregunta":"Do all tours include tickets?","respuesta":"\u003Cp\u003EYes. All tours already include entry to tourist attractions. The visitor will not have to queue to purchase these tickets.\u003C\/p\u003E","destacado":"1"},"6":{"pregunta":"Is there a limit of tourists on a tour?","respuesta":"\u003Cp\u003EYes. Shared groups are made up of a maximum of 20 people. Private groups are only made up of groups of friends, a family or couples.\u003C\/p\u003E"},"7":{"pregunta":"In what languages are the tours conducted?","respuesta":"\u003Cp\u003EShared service tours are conducted in Spanish or English. Private services are carried out in French, Portuguese as well as Spanish or English.\u003C\/p\u003E"},"8":{"pregunta":"Do all tours include food?","respuesta":"\u003Cp\u003EThere are some tours that do include breakfast, lunch or dinner. However, there are also other tours that do not include this service.\u003C\/p\u003E"},"9":{"pregunta":"Do all tours include lodging?","respuesta":"\u003Cp\u003EAll tours that last more than 1 day do include accommodation. On the other hand, tours of only 1 day or half day do not include this service.\u003C\/p\u003E"}}},{"iden":"ACsO9f","nombre":"2) About the purchase","descripcion":"","faqs":{"1":{"pregunta":"How to purchase the tours?","respuesta":"\u003Cp\u003ETo purchase any of our tours you must perform the following steps:\u003C\/p\u003E\u003Cul\u003E\u003Cli\u003EEnter www.machupicchuterra.com.\u003C\/li\u003E\u003Cli\u003EChoose the tour of your preference.\u003C\/li\u003E\u003Cli\u003EClick on 'reserve'.\u003C\/li\u003E\u003Cli\u003EComplete your personal data.\u003C\/li\u003E\u003Cli\u003EMake the full payment by credit cards.\u003C\/li\u003E\u003Cli\u003ECheck the reservation confirmation in your email.\u003C\/li\u003E\u003Cli\u003EDone!\u003C\/li\u003E\u003C\/ul\u003E"},"2":{"pregunta":"What are the payment methods available?","respuesta":"\u003Cp\u003EThe payment methods available are the main credit or debit cards on the market, such as: Visa, MasterCard, American Express, Diners Club and PayPal.\u003C\/p\u003E"},"3":{"pregunta":"Do the tour prices include taxes?","respuesta":"\u003Cp\u003EYes. The prices shown on the website already include the payment of any taxes.\u003C\/p\u003E"},"4":{"pregunta":"Is there a commission for paying with cards?","respuesta":"\u003Cp\u003EYes. All payment gateways require an additional payment of approximately 5% of the total amount of the tour.\u003C\/p\u003E","destacado":"1"},"5":{"pregunta":"Will I receive a receipt after the purchase?","respuesta":"\u003Cp\u003EYes. After purchasing the tour, you will receive proof of payment as well as a reservation confirmation in your email.\u003C\/p\u003E"},"6":{"pregunta":"Can I pay at the place where the service will be performed?","respuesta":"\u003Cp\u003ENo. The payment of all our services is made only online, through our website.\u003C\/p\u003E"},"7":{"pregunta":"What documents do I need to make the purchase?","respuesta":"\u003Cp\u003ETo make the purchase you will need your identity document (or passport). Some tours offer discounts for college students. In these cases you will also need a valid university card.\u003C\/p\u003E"},"8":{"pregunta":"How far in advance should I make the purchase of the tour?","respuesta":"\u003Cp\u003EIt is recommended to make the purchase up to 3 days before the date of the tour.\u003C\/p\u003E"},"9":{"pregunta":"Is the purchase only made through the website?","respuesta":"\u003Cp\u003EYes. The website www.machupicchuterra.com is the only way you can pay for your tour.\u003C\/p\u003E"},"10":{"pregunta":"Is the purchase that I will make through the page safe?","respuesta":"\u003Cp\u003EYes. The website has internet security systems that protect all people's information. The privacy of your data is assured.\u003C\/p\u003E","destacado":"1"}}},{"iden":"LglYbI","nombre":"3) About prices and discounts","descripcion":"","faqs":{"1":{"pregunta":"What are the prices of the tours?","respuesta":"\u003Cp\u003EThe prices of each tour are published on our website www.machupicchuterra.com.\u003C\/p\u003E"},"2":{"pregunta":"Are there discounts?","respuesta":"\u003Cp\u003EYes. Most tours offer discounts for children and college students.\u003C\/p\u003E"},"3":{"pregunta":"How to access the discounts offered by the tours?","respuesta":"\u003Cp\u003EIn case the chosen tour offers discounts for children or university students, you must make the purchase online by registering the visitor's data. In addition, you must send by email a digital image of the minor's identity document or passport as well as the student's current university card.\u003C\/p\u003E"},"4":{"pregunta":"What documents do I need to access the discounts?","respuesta":"\u003Cp\u003ETo access discounts for children you need an identity document or passport that certifies the age of the minor.\u003C\/p\u003E\u003Cp\u003ETo access the discounts for university students you need the current university card (or ISIC card) of the student (undergraduate student and under 25 years old).\u003C\/p\u003E"},"5":{"pregunta":"Do the prices include tips for the guides?","respuesta":"\u003Cp\u003ETips for guides are optional on all tours.\u003C\/p\u003E"},"6":{"pregunta":"Do seniors have discounts on tours?","respuesta":"\u003Cp\u003EUnfortunately seniors do not have discounts on our tours.\u003C\/p\u003E"},"7":{"pregunta":"Do Peruvian tourists have discounts?","respuesta":"\u003Cp\u003EOnly some tours offer discounts for Peruvian citizens. For example, tours to Machu Picchu (they also offer discounts for citizens of Colombia, Bolivia and Ecuador).\u003C\/p\u003E"},"8":{"pregunta":"Can I make the payment in another currency?","respuesta":"\u003Cp\u003ENo. Payment is made only online and in US dollars using credit or debit cards.\u003C\/p\u003E"}}},{"iden":"AR5AzK","nombre":"4) About modifications","descripcion":"","faqs":{"1":{"pregunta":"Can I make changes to the already booked tour?","respuesta":"\u003Cp\u003EYes. You can make data changes of tours already booked with us.\u003C\/p\u003E"},"2":{"pregunta":"What changes can I make?","respuesta":"\u003Cp\u003EThe changes allowed are: date of visit, name of the tourists included in the tour, correction of the number of documents or date of birth.\u003C\/p\u003E"},"3":{"pregunta":"Does it have any cost?","respuesta":"\u003Cp\u003EYes. Changes to tour data have a penalty of 35% of the total value of the tour if you do it at the last minute (that is, 3 to 5 days before). If you make the changes more than 5 days in advance, the process is free.\u003C\/p\u003E\u003Cp\u003EIn the case of tours to Machu Picchu, changes made 3 to 5 days before have a penalty of 40% of the value of the tour. Changes made 6 to 10 days before have a 30% penalty. Finally, changes from 11 days before to more have a penalty of 20% of the value of the tour.\u003C\/p\u003E"},"4":{"pregunta":"How long before can I make the modifications?","respuesta":"\u003Cp\u003EModifications must be made in advance. A minimum of 3 days is allowed before the date of service.\u003C\/p\u003E"},"5":{"pregunta":"Can I make modifications to all tours?","respuesta":"\u003Cp\u003EThe vast majority of tours do allow data changes. The only tour that does not allow modifications is the 'Inca Trail to Machu Picchu'.\u003C\/p\u003E"},"6":{"pregunta":"How to make tour modifications?","respuesta":"\u003Cp\u003ETo make data changes in the tours, you must send an email to: info@machupicchuterra.com requesting the change of your tour data (indicate the information you want to modify). Remember that you must do it in advance (a minimum of 3 days before). In response you will receive a payment request that you must make. Once the payment is made, the requested changes will be made.\u003C\/p\u003E"},"7":{"pregunta":"After modifying a tour, can I make more changes?","respuesta":"\u003Cp\u003ENo. Only one modification per tour is allowed. After making a modification, you cannot do more.\u003C\/p\u003E"},"8":{"pregunta":"When can I modify a tour for free?","respuesta":"\u003Cp\u003EAll tours can be modified free of charge if you request the procedure in advance (up to 5 days before the service). In the case of tours to Machu Picchu, any modification includes a penalty.\u003C\/p\u003E\u003Cp\u003EIf the error when registering your data was made by the company, you can change your data for free at no cost, regardless of how early you request the procedure.\u003C\/p\u003E"}}},{"iden":"NN1fqN","nombre":"5) About cancellations and refunds","descripcion":"","faqs":{"1":{"pregunta":"Can I cancel tours already purchased?","respuesta":"\u003Cp\u003EYes. Cancellations (and refunds) of tours purchased in this company are allowed, as long as they are made in advance (up to 3 days before at least). If you do not cancel on time, you will not receive a 100% refund of the tour.\u003C\/p\u003E"},"2":{"pregunta":"Do you have any penalties?","respuesta":"\u003Cp\u003EAll tours can be canceled (up to 3 days before) without penalty (100% refund of the tour value).\u003C\/p\u003E\u003Cp\u003EOnly the tours to Machu Picchu have a single penalty of 50% of the value of the service (50% refund).\u003C\/p\u003E"},"3":{"pregunta":"Until how long before can I cancel?","respuesta":"\u003Cp\u003EAll cancellations are allowed with a minimum anticipation of 3 days before the service. Last minute cancellations are not allowed.\u003C\/p\u003E"},"4":{"pregunta":"Can all tours be canceled?","respuesta":"\u003Cp\u003EAlmost all tours can be canceled (and request a refund). Only the tours \u2018Inca Trail to Machu Picchu) cannot be canceled.\u003C\/p\u003E"},"5":{"pregunta":"How to cancel the tours?","respuesta":"\u003Cp\u003ETo cancel our tours, you must send a written request to info@machupicchuterra.com (at least 3 days in advance). After confirmation, the money will be returned.\u003C\/p\u003E"},"6":{"pregunta":"Can you cancel tours without penalty?","respuesta":"\u003Cp\u003EYes. All our tours (except the tours to Machu Picchu) can be canceled without penalty (full refund), as long as they are made up to 3 days before.\u003C\/p\u003E"},"7":{"pregunta":"How is the refund process after cancellation?","respuesta":"\u003Cp\u003EAfter requesting the cancellation of the tour by email, the company will refund the money. The tourist will receive his refund through the same method with which he made his payment (Visa, MasterCard, Diners Club, American Express, PayPal).\u003C\/p\u003E"},"8":{"pregunta":"How long will it take for me to receive my refund?","respuesta":"\u003Cp\u003EShipping may take a few days, depending on the terms and conditions of the payment gateway.\u003C\/p\u003E"},"9":{"pregunta":"Can I receive a cash refund?","respuesta":"\u003Cp\u003ENo. The refund is only made by Visa, MasterCard, Diners Club, American Express or PayPal.\u003C\/p\u003E"}}},{"iden":"kEm8DW","nombre":"6) About contingencies during tours","descripcion":"","faqs":{"1":{"pregunta":"Can I cancel a tour and receive my refund in the event of natural disasters?","respuesta":"\u003Cp\u003EYes. To safeguard the physical integrity of the tourist, the company can cancel or modify a tour in case of natural disasters or possible natural disasters. In those cases, the modification or cancellation is free (100% refund of the tour value).\u003C\/p\u003E"},"2":{"pregunta":"Can I cancel a tour and receive my refund in case of protests?","respuesta":"\u003Cp\u003EYes. To safeguard the physical integrity of the tourist, the company can cancel or modify a tour in case of protests or possible protests. In those cases, the modification or cancellation is free (100% refund of the tour value).\u003C\/p\u003E"},"3":{"pregunta":"Can I cancel a tour and receive my refund in case of flight cancellations?","respuesta":"\u003Cp\u003ECancellation or delays of flights are contingencies outside our services. Therefore, the tourist may make the change or cancellation as indicated in our terms and conditions.\u003C\/p\u003E"},"4":{"pregunta":"What happens if I am late for the start of the tour?","respuesta":"\u003Cp\u003EThe company is not responsible for cases of lateness of tourists during the development of our services. In those cases, the tourist may lose his tour (without the option to refund).\u003C\/p\u003E"},"5":{"pregunta":"What happens in case of theft during the tours?","respuesta":"\u003Cp\u003EThe company is not responsible for cases of theft during the development of our services. Likewise, we will do everything possible to solve the problem in favor of the tourist.\u003C\/p\u003E"},"6":{"pregunta":"What happens in case of accidents during the tours?","respuesta":"\u003Cp\u003EOur services do not have life or accident insurance. However, all of our transports have \u0022SOAT\u0022 (automobile insurance against accidents).\u003C\/p\u003E"},"7":{"pregunta":"How to make claims if the tour did not meet my expectations?","respuesta":"\u003Cp\u003EOn our website we have an 'Online Complaints Book'. As soon as possible, we will seek a solution to your claim.\u003C\/p\u003E"}}}]